Our Approach to Refunds and Remedies
Dealpromohub builds custom furniture and cabinetry, which means every item is made specifically for you and cannot be resold. Because of that, the rules for refunds and cancellations differ from ordinary retail. We always aim to fix a problem rather than argue about it, and we work within our obligations under the Australian Consumer Law.
Your Rights Under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded. If a piece we supplied has a major failure, you are entitled to a refund or a replacement at your choice. If the failure is not major, you are entitled to have it repaired within a reasonable time, and if we cannot repair it you are entitled to a refund or replacement.
Cancellations Before and During the Build
Because custom work begins rapidly, cancellation charges depend on how far the job has progressed:
- Before drawings are approved — deposit refunded in full, less any design hours already billed
- After drawings but before cutting — deposit refunded less design time and any timber already ordered
- Once the build has started — no refund on completed work, but unused materials may be credited
- After delivery or install — cancellation is not possible; warranty terms apply instead
Installation and Delivery Issues
If a delivery date moves because of weather, freight problems or supplier delays, we will notify you as soon as we know and offer the next available slot. Refunds are not payable for delays outside our control, but we will never charge you for a rescheduled delivery caused by our own mistake.
How to Make a Claim
Contact us as soon as you notice an issue. Photos help us respond quickly and often let us resolve a matter without a visit.
Email dealpromohub@gmail.com or ring +61 7 4928 5173. Please include your order reference, the install address and a short description of the problem. We aim to give an initial response within two business days.